By placing an order with Roll21, you agree to the following terms of service. Please read them carefully before placing your order.

Roll21 is a Japanese food sales and delivery service. By using our website or placing an order, you agree to comply with these terms.

Orders are subject to availability. We reserve the right to reject or cancel an order for any reason, including price errors or product availability.

Prices shown include VAT. We accept cash, card and bank transfer. Payment is made at the time of delivery or pickup of the order.

Delivery times are estimated and may vary based on demand and traffic conditions. Roll21 is not responsible for delays caused by external factors.

You can cancel your order by contacting us immediately after placing it. Once the order has been prepared, cancellations or refunds are not accepted.

Roll21 shall not be liable for indirect, incidental or consequential damages arising from the use of our services or products.

We reserve the right to modify these terms at any time. Changes will take effect immediately upon posting on the website.

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Terms of Service